SHIPPING FAQ

HOW LONG DOES SHIPPING TAKE? 

Shipping lead times vary depending on region; once we receive your order, your selection will be sent to our printer and custom made for you. Printing times are 2-5 business days, after which time your order will be shipped from Vancouver, Canada. Final shipping timeframes will be calculated upon checkout and based on your delivery address.

HOW MUCH DOES SHIPPING COST?

Shipping fees will be estimated at checkout based on your delivery address. 

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do. International shipping rates will be calculated at checkout. 

CAN AN ORDER BE SENT WITH EXPEDITED SHIPPING?

Yes you can.  Please email us at duendecuration@gmail.com to inquire about Xpresspost or Priority shipping options and fees. 

WILL THERE BE ADDITIONAL DUTIES OR CUSTOM CHARGES ON ORDERS?

With international orders there may be additional duties and customs charges, which will be the responsibility of the purchaser to pay.  

HOW IS THE ART PACKAGED?

The art will be rolled in glassine paper  and a kraft mailing to protect the image during travel.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

We will send out tracking information as soon as the print(s) are shipped. 

WHAT HAPPENS IF THE ART ARRIVES DAMAGED FROM SHIPPING?

If the shipping tube arrives damaged please photo-document the condition it was received in and send the photos to duendecuration@gmail.com. We are happy to replace any prints that arrive damaged from a shipping mishap;  we will evaluate the appropriate action on a case by case scenario.